Why am I not seeing data?

Here is a checklist to help diagnose why no data is appearing on your Live Page

1. Confirm that the SlateSafety BAND V2 is on.

When a BAND is on and being worn, you will see two rapidly blinking green LEDs on the bottom of the device. If a BAND does not appear to be on, then it is likely out of battery and needs to be charged. Once connected to a charger, the BAND will emit blue lights to indicate charging or magenta lights to indicate fully charged.

2. Confirm that the BAND is assigned to a user on the Organization Page.

Confirm that the BAND is assigned to a user by clicking on the button labeled "Organization" at the top of the application's web page. Then navigate to the tab labeled "Users". If the BAND ID is already assigned, then you will see that BAND ID listed in the "BAND ID" column next to the name of a user. In the column labeled "BAND ID", press the + button and select the Band ID of the physical device.

Note: The Band ID is stickered on to each BAND.

3. Confirm that the BAND is within range of cellular signal or a SlateSafety GATEWAY V2.

In order to transmit data to the Live Page, the BAND must have signal to the cloud. This can either be accomplished directly via a cellular network or indirectly via a GATEWAY that is connected to the cloud. If you are having connection issues, please contact us using the instructions below.

If the above steps do not help diagnose the issue, please contact SlateSafety via the chat on this page.

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